Refund & Return Policy

At Golden Eagle, we are committed to delivering high-quality clothing products. However, we accept return or exchange requests within 14 days of receiving the order, provided that the item is unused, in its original condition, and returned with its original packaging.

Returns are not accepted for items that have been worn, washed, altered, or customized according to customer specifications. Additionally, items sold under clearance or special discount offers may not be eligible for return or exchange unless they have a manufacturing defect.

In case of a manufacturing defect or an error caused by our side, we will fully cover the return or replacement costs after reviewing and confirming the issue. In other cases, the customer is responsible for return shipping costs.

Refunds are processed after the returned item has been received and inspected. The refund process may take 5 to 10 business days depending on the original payment method.

Shipping Policy

We provide shipping services across Egypt through reliable courier partners to ensure safe and timely delivery. Orders are typically processed within 2 to 5 business days before shipment, depending on order volume and peak seasons.

Once shipped, delivery times vary by location and usually range from 2 to 7 business days. Customers will receive a tracking number to monitor their shipment status.

Delays caused by courier companies or unforeseen circumstances are beyond our control, but we will continue to assist in tracking the order until delivery is completed.

Shipping fees may vary depending on the destination and order weight, and will be clearly communicated before order confirmation.

Need help?

Contact us at info@goldeneagle.fashion for questions related to refunds and returns.