سياسات الشحن و الاسترجاع
We always strive to provide high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:
1. Request Period
- Customers may request a return or exchange within 14 days from the date of delivery.
- The product must be in its original condition, unused, unwashed, and with all tags and original packaging intact.
2. Return Conditions
- Returns are accepted in case of a clear manufacturing defect.
- For returns due to personal reasons (e.g., wrong size or change of mind), shipping fees are the customer’s responsibility.
- Refunds will be processed within 5–10 business days after receiving and inspecting the product.
3. Exchange Conditions
- Exchanges are allowed once per order only.
- The requested size or color must be available in stock.
- The customer bears shipping fees for exchanges not related to product defects.
4. Non-Returnable Items
- Products that have been used or washed.
- Products damaged due to misuse.
- Any product returned without original packaging or tags.
5. Contact for Returns & Exchanges
- Email: [Insert your email here]
- WhatsApp: [Insert your number here]
سياسة الشحن
We are committed to delivering your orders as quickly as possible with the highest level of service.
1. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
2. Delivery Time
- Main cities: 2–4 business days
- Other regions: 3–6 business days
(Delivery times may vary depending on the shipping provider.)
3. Shipping Fees
- Shipping fees are calculated at checkout.
- Free shipping may be offered during promotions or for orders above a certain amount.
4. Product Inspection Upon Delivery
Please check your order upon delivery. If there is any issue, contact us within 24 hours.
5. Failed Delivery / Refusal
- If the order is refused without a valid reason, shipping fees may be charged on future orders.
